THE DEVELOPMENT AND TENDENCIES OF PERFORMANCE MEASUREMENT IN THE PUBLIC SECTOR

Abstract

In the present article, the growing importance of performance measurement
processes in the public sector institutions is highlighted; performance measurement
systems and the development of the methods used are reviewed; the areas of the application
of performance measurement in the public sector institutions are identified
and analyzed in detail; the traits and functions of performance measurement systems
are described; the stages of planning and implementation of performance measurement
systems are discussed. Different recommendations which may help create and
implement such effectively working systems are discussed.
The author concludes that the possibilities for using performance measurement
are very wide, but this process requires specific knowledge, unconditional support of
top management and the understanding that not in all cases performance measurement
is helpful to improve the effectiveness of performance. Furthermore, performance
measurement is possible only if an appropriate performance measurement system
is established.