Methodology for Determining a Number of Civil Servants to Perform General Functions
Keywords:required number of servants, time-span of work, periodicity of work, average work (task) performance, average number of occupied servants, average number of queuing assignments, average queuing duration of assignments.
Any organization finds it challenging to determine an optimal number of civil servants. This paper offers a
solution to this problem.
The article presents a methodology to determine the number of civil servants for any public institution. The
first stage is to separate the functions for civil servants and to group them according to the mission of an institution
as well as the competencies and skills of the civil servants. To reach this goal it is important to use different methods
to estimate average timing for each job, periodicity of their performance and calculate the sum of time span per
year. This average time span could be used as a basis for setting the optimal number of civil servants.
The essence of this methodology is based on a queuing system model, estimating that any assignment needs to
be performed. The indicators which evaluate the work process are suggested. The article also describes the baseline
data and the ways of their interpretation. A pilot project applying this methodology is described, showing the
practical value of the suggested methodology.