Modern Performance Measurement Systems. Opportunities for Integration with Quality Management and Process Improvement Systems

Abstract

The aim of the article is to review the evolution of performance measurement systems over the past few decades,
and analyse the strengths and shortcomings of contemporary performance measurement systems. The article
examines the similarities and differences of performance measurement in public and private sectors. The experience
gained in quality management and process improvement systems could be transferred to performance measurement
systems. First, it could be applied in the area of process measurement, second, it allows enrichment of performance
measurement – stakeholders’ analysis to meet their needs and mechanisms - Kano model, Affinity Diagram, Critical
to Quality Tree and so forth. Such integration with quality management and process improvement systems enable the
convergence of performance measurement systems to the requirements of the third generation systems.