Evaluation of Quality Assurance in Pasvalys Hospital
Keywords:quality of health care services, total quality, quality assurance, quality improvement, local audit.
The main task of every health care institution is to provide accessible and good quality health service for the
patients. Evaluation of the health service quality is actual and important for every institution, which is rapidly reforming
its activity during this period. This is the topical recent problem of sustainable development of health care
organizations. The goal of this work was to estimate health care service quality in Pasvalys hospital and to make
suggestions how to improve it. The following research methods were used: analytical method for document analysis
(legal acts, scientific literature, and electronic information) and sociological investigation by surveing administration,
doctors and patients opinion (by questioning 151 hospital employee and 127 patients).