Quality Assessment of the Postgraduate Health Management Training Course

Abstract

The article aims to present a case study and share international experience how practical foreign assistance has
been used for the development of local health management training program and to evaluate program’s outcomes
by studding opinion of the participants. Methods:
A case study has two parts: the first is to describe program outline and organization using comparative analysis
method. The second is to use quantitative and qualitative assessment of the opinion of program’s participants.
Evaluation of the program was done using two types of questionnaires: daily evaluation and overall evaluation with
enclosed and open questions aiming to evaluate the needs, motivation of stakeholders participated in the course,
curriculum of the course, quality of lecturers, course organization. Likert’s 5 grades scale was used. Sensitivity of
the questionnaires was tested by interviewing 7 participants and summarizing, how they do understand the questions.
A few corrections in questionnaires after this have been made. Questionnaires have been distributed to all
200 participants of 3 health management training courses in Lithuania. 185 responses have been received (response
rate 93 percent). The questionnaires statistically processed using Statistical package “Statgrafics plus”. Open
questions with suggestions were synthesized by academicians using consensus method.
Results
A comprehensive management training initiative in Lithuania together with international partners, such as
Project HOPE’s Executive Health Care Management Program, offers a highly leveraged evidence based strategy to
improve patient care from a total quality perspective. The opinion of participants is favorable for the program.
Projects selected by management teams have potential to improve the organizational systems in which care is
delivered, setting the stage for a broad base of clinical processes improvements. The partnering strategy used to
administer the program, and the networking that occurs from bringing together managers from diverse organizations,
promotes the emergence of new ideas and opportunities for sharing and leveraging existing resources.