Analysis of Types and Models of Benchmarking

Abstract

Recent surveys have shown that benchmarking is one of the most commonly used management tools. Public
sector organizations across the world have gradually been turning to benchmarking. Benchmarking is used to
improve performance by understanding the methods and practices required to achieve world-class performance
level. This article on benchmarking covers the evolution and spread of the technique, types and models of benchmarking.
Organizations may choose the type and the model of benchmarking according their objectives and
opportunities. The greatest attention in the article was made to the bench learning model. Bench learning is
acknowledged as a key knowledge management tool. It can support many knowledge management building blocks
and processes particularly knowledge sharing, evaluation and creation. It can also create the opportunities for
innovation through combining previously unconnected pieces of knowledge.