Process Approach in Management and Public Administration

Abstract

The application of system of processes within an organization together with the identification and interactions
and managing of these processes can be referred to as process approach. A desired result in an organization is
achieved more efficiently when activities and related resources are managed as a process, because this reduces the
communication barriers between the departments and hierarchical levels. In the article is presented the requirements
of the international standards for the organizations which implemented the process approach, methods of
description, analysis and control of the processes, six – sigma concept of process capability. Also, is briefly presented
the implementation of process approach in project management, in public policy and administration, in auditing of
the organizations and in the organizations of Lithuanian health care.