The evaluation of Vilnius children day care centres’ activity
Keywords:children day care centre, evaluation of activity, effectiveness, social services, the quality of social services.
The article analyses Children day care centres’ activity – a social services provision for families and children
in social risk.
The objective of this article is to analyse and evaluate the activity of Vilnius children day care centres’ to the
attitude of effectiveness. Effectiveness – the outcomes of children day care centres activity for customers and the
quality of activity – a degree of customers satisfaction with social services. The subject of research – Vilnius
children day care centres, providing social services for families and children in social risk.
The activity of day care centres is not regulated by the rules of the law in detail, therefore the evaluation of
activity is problematic. The article reviews the availability of concept of 3E for the evaluation of children day care
centres activity, and identifies the problems of the quality evaluation of social services. With reference to empirical
material it describes the infrastructure of Vilnius children day care centres, also it considers the opinion of day care
centres visitors (children) about the social services quality.
The results of the research is letting to make a conclusion that the activity of Vilnius children day care centres
is effective. Day care centres offer social services of good quality and implement prefered goals – they decrease the
social exclusion of the families and children in social risk in Vilnius. In the last part of this work, there are some
offered recomendations in order to optimize the activity of children day care centres.