Performance Measurement in Local Authorities
Keywords:performance measurement, performance indicators.
The article analyses the following issues: 1. Performance measurement in literature. The performance
measurement has an important role to play in the efficient and effective management of organizations. 2.
Performance measurement in local authorities. Local governments themselves use a wide range performance
measurement system in services area such as fire, solid water, water, roads, transportation, health, housing,
recreation and social services. Measuring municipal performance means assessing how well a municipality
performs when delivering goods and services to the public. 3. The principles underlying effective performance
measurement. An effective performance measurement system will be built around six key principles:
clarity of purpose, focus, alignment, balance, regular refinement, robust performance indicators. 4. Types of
performance indicators. Performance measurements indicate how much or how well agency is doing. The
approach adopted for developing the performance measurement system is based on the inputs – outputs
efficiency outcomes framework. 5. Performance measurement importance for local authorities. 6. Performance
management versus performance measurement. 7. Measures, methodologies and approaches.